Contact Us
Account, billing, privacy, and Stripe payment questions.
- Product
- Life Museum — personality insights & digital life museum (entertainment)
- Website
- https://global.hchemai.com.cn
- Customer support
- support@hchemai.com.cn
- Billing & refunds
- support@hchemai.com.cn
- Privacy requests
- support@hchemai.com.cn
- Operator
- Individual sole proprietor (United Kingdom), trading as Life Museum. Card payments processed by Stripe under the operator’s legal name (passport name on Stripe account).
- Response time
- We aim to reply within 2 business days (English).
For Stripe payment disputes or refund requests, email support@hchemai.com.cn with your account email, charge date, and last four digits of the card if available. We will match your message to the Stripe payment record.